Retail Sales Hardware Store Manager
Fusek's Hardware
Future Opening: Retail Sales Hardware Store Manager
Full Time • Fusek's Hardware
Benefits:
- Employee discounts
- 401(k)
- 401(k) matching
- Competitive salary
- Health insurance
- Training & development
You might be a great fit if…You are a high energy, sales-driven individual who can build and develop a great sales and
customer service retail team while achieving sales and customer service goals. Are you a smart, innovative person
who is sales and customer focused and has the ability to nurture a dynamic team where employees
want to learn and grow. You are an enthusiastic individual who possesses a sense of urgency to accomplish store
goals and work with owners and the team to ensure customers and employees are thriving in a high
performance culture and a vision. Candidate must have an eye for the details and a vision for the big picture. Must not be afraid of hardwork and be flexible in work days and hours including holidays, weekends, and various working shifts.
If this sounds like a position that excites you, send us your resume. We’d love to talk to you.
What We’re Looking For:
- Experience: Minimum of 3 years in retail management, overseeing teams of 15+.
- Leadership: Proven success in developing and implementing company processes, along with a strategic approach to managing the business as if it were your own.
- Visionary Thinker: Ability to think big picture and break it down into actionable steps for your team.
- People Developer: Strong ability to develop talent, grow the bench and ensure a pipeline of future leaders and have the best trained staff.
- Collaborative Team Player: Ability to operate in a collaborative team environment, and foster open communication and teamwork.
- Humility and Collaboration: A commitment to fostering a supportive environment that values teamwork and shared success.
- Customer-Oriented: A passion for positively impacting our customers and becoming an integral part of our downtown community and providing exceptional customer experience.
- Sales Focused: Ability to drive growth, open new B2B opportunities, add on sales and promotions.
Responsibilities:
- Performs leadership, supervisory and administrative duties
- Manages and drives sales and margin through the team
- Communicates with the team to get all members on the team to be on the exact same page as far as procedures and execution in the store
- Trains team to improve their efficiency with the Computer system, product training, handling customers, and department knowledge and ensures all staff are completely trained and undersand the store operations
- Enthusiastic self-starter leader that builds a sales and customer service culture
- Ability to follow organizational procedures and comfortable coaching the team to continually improve
- Is innovative and creative and always thinking about ways to increase sales and build a high performance culture
- Works hand in hand with other support team members to continually surprise our customers with what we will do for them.
- Is well organized and a good planner, delegator and motivator
- Responsible for managing and executing overall store standards, policies and procedures
- Ensures a clean, safe and culture driven environment for team and customers
- Holds team accountable for excellence in service standards
- Communicates to the team clear expectations and works with all employees to ensure the entire team is aware of upcoming promotions, events, and customer needs.
- Drive sales and profitability through customer satisfaction and reporting systems
- Model excellent customer service by helping customers when necessary.
- Oversee daily opening and closing of the store.
- Supervisory tasks include interviewing, hiring, training, appraising performance, disciplining employees, and planning weekly schedules.
- Foster a team environment where employees are motivated to provide outstanding customer service and contribute to the overall success of the business.
- Immediately respond to customer complaints and resolve them as best as possible.
- Maintain inventory at appropriate levels and direct cycle counts.
- Coordinates sales promotions, marketing, and special events.
- Directs merchandising in the store and ensures it is clean and organized, also responsible for maintaining signage.
- Ensures the sales floor stays clean and orderly.
- Participates in the weekly ordering of merchandise and oversees deliveries and restocking.
- Be a role model for safety, creating a safe work environment and ensuring compliance with all store policies and safety standards.
- Protect inventory and store property against internal and external loss. Respond with appropriate action, according to store policy.
Qualifications:
- Retail Management experience is a must and Hardware Retail Management experience is a major plus
- Outstanding customer service skills and a professional attitude.
- Shows excellent leadership ability – can take charge, be proactive, motivating the team
- Understands a great retail environment needs a leader that can see the big picture yet be hands on
- Excellent communication skills, both written and verbal. Strong math skills.
- Committed to continually learning and pursuing training and development opportunities.
- Is technically proficient – easily adapting to various systems. Not afraid to learn.
- Project management skills, including the ability to coordinate special projects and finish on time and within budget.
- Ability to manage a team and understand the fundamentals of leadership– comfortable in coaching, providing feedback and development
- Strong knowledge of the products contained in the store.
- Motivated, organized, self-starter who is able to think independently and solve problems.
- Understanding of store operations, including finances, inventory control, and pricing strategy.
- Knowledge of effective sales methods and techniques.
- Understand how to efficiently operate the store’s point-of-sale system and inventory system. Knowledge of MS Word and PowerPoint.
- High school degree. College degree a plus.
Compensation: $65,000.00 - $80,000.00 per year
Headquartered in Chicago, IL, True Value has a proud heritage of supporting the growth and success of independent retailers—it’s how we started, how we operate now and how we see the future. In an age of retail chains and big boxes, we understand that both retail and wholesale customers still value quality products, exceptional service and expert advice. This is the foundation of our business.
After seven decades working with independent hardware retailers, today’s True Value is not only a stalwart of the industry, but also has the experience, the relationships, and most importantly the network of independent stores to ensure a long and bright future for the business.
Committed to long-term sustained growth and success, True Value serves more than 4,500 stores worldwide with retail sales in their communities, totaling about $10 billion, with 13 regional distribution centers and approximately 2,500 True Value Associates.
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